A while ago, i posted this blog about my experience with an ISP here in Kampala, and rightly so, i was on the receiving end of a phone call from a “boss” who intimated that the persons who had placed their very lives on the line, to help this frustrated customer, had their jobs “threatened”, and the only thing i needed to do was to save their jobs by taking down the article. I agreed to, because a personal friend used his personal relationships to get me to the help i got, and I valued that. But that did not take away my earlier problem, nor my quest for a solution.
The very insinuation that my blog, notwithstanding its colours, is a forum used to attack the ISP, was at the very least ignorant, and the repeated questioning of my “intentions” and whether i had achieved “what you intended to get” is at the very best, an insult.
I’m convinced, i now know how this nicely well oiled machine called Orange works. And if you think its theft, and arm twisting, i beg to differ. Its more like the shrewdness Jesus feared from Matthew the tax collector.
30th Oct, i loaded credit worth 25k, on my data sim, did not activate a bundle, went on line duly and from 3pm, to 9am the following day (not continuous usage), it was all wiped! 2 Weeks of exchanges between me and customer care yield a number of failed explanations and 2 interesting documents. The first, comes in 3 days after my credit disappears – a time stamped record of all urls accessed from 3pm on 30th, to 9am on 31st October. Total amount of data used: 0.0298 MB.
When you do not activate a data bundle, the system defaults to charging you as a mobile data user – See Cost Here – 0.9 UGX per KB. So you can understand why i had a hard time understanding that 0.0298 MB multiplied by 0.9 UGX per KB would result in 25000 UGX.