At Orange Uganda Limited

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I’m convinced, i now know how this nicely well oiled machine called Orange works. And if you think its theft, and arm twisting, i beg to differ. Its more like the shrewdness Jesus feared from Matthew the tax collector.

30th Oct, i loaded credit worth 25k, on my data sim, did not activate a bundle, went on line duly and from 3pm, to 9am the following day (not continuous usage), it was all wiped! 2 Weeks of exchanges between me and customer care yield a number of failed explanations and 2 interesting documents. The first, comes in 3 days after my credit disappears – a time stamped record of all urls accessed from 3pm on 30th, to 9am on 31st October. Total amount of data used: 0.0298 MB.

When you do not activate a data bundle, the system defaults to charging you as a mobile data user – See Cost Here – 0.9 UGX per KB. So you can understand why i had a hard time understanding that 0.0298 MB multiplied by 0.9 UGX per KB would result in 25000 UGX.

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